Ticket ID | Issue Description | Issue Category | Estimated Time | Resolution Due | Priority | Assigned To | Created By | Status | |
---|---|---|---|---|---|---|---|---|---|
HD-0001 | Laptop not powering on | Hardware | 1 hour | 05/01/2024 | High | Jane Smith jane.smith@example.com | SL Sarah Lee | Not Started | |
HD-0002 | Email application not syncing | Software | 2 days | 10/01/2024 | Medium | Mark Johnson mark.johnson@example.com | Tom Richards | In Progress | |
HD-0003 | Unable to connect to VPN | Network | 4 hours | 01/15/2024 | High | EW Emily White emily.white@example.com | Lisa Brown | Not Started | |
HD-0004 | Printer not responding | Hardware | 7 hours | 01/20/2024 | Low | Tom Hicks tom.hicks@example.com | JS Jane Smith | Resolved | |
HD-0005 | Application crashing | Software | 1 day | 01/25/2024 | High | David Clark david.clark@example.com | Robert Johnson | Not Started | |
HD-0006 | Slow internet connection | Network | 2 hours | 01/02/2024 | Medium | RL Rachel Lee rachel.lee@example.com | Linda Morgan | In Progress | |
HD-0007 | Monitor screen flickering | Hardware | 1 hours | 05/02/2024 | Low | Fred Butler fred.butler@example.com | Chris Johnson | Resolved | |
HD-0008 | Cannot install software | Software | 2 days | 10/02/2024 | High | Olivia Adams olivia.adams@example.com | CA Chloe Anderson | Not Started | |
HD-0009 | Cannot access website | Network | 1 day | 02/15/2024 | High | Lucas Richards lucas.richards@example.com | Chris Johnson | Resolved | |
HD-0010 | Keyboard not working | Hardware | 30 minutes | 02/20/2024 | Medium | SM Sophia Martinez sophia.martinez@example.com | Sarah Lee | In Progress |