Dear Support Team,

I am having trouble completing transactions in the Online Banking App. The app freezes at the confirmation screen every time I attempt to transfer money.

• Error Message: None, the app freezes.
• Occurrence: Since September 28, 2024, 3:00 PM.
• Account Number: 123456789.

Please assist with resolving this issue as soon as possible. Let me know if you need any further details.

Best regards,

Peterson

peterson@email.com