Mark Davis
Wednesday, Sep 18th
  • Hi, I’m having trouble accessing the company VPN.

    8:57 AM

  • Hello! I can help with that. Are you seeing any error messages?

    Mark Davis 9:00 AM

  • Yes, it says "VPN connection failed. Authentication error."

    9:05 AM

  • Thanks for the details. Can you confirm if you’ve recently changed your network password?

    Mark Davis 10:00 AM

  • Yes, I changed it yesterday.

    10:32 AM

  • That’s likely the issue. The VPN might still be using the old password. Try updating your VPN credentials with the new password.

    Mark Davis 10:35 AM