Search results

Common Installation Errors

30 Jul 2021 / 4 minutes to read

This article describes the most common installation errors, as well as the causes and solutions to those errors.

Unlocking the license installer using the trial key

Error Message: Sorry,the provided unlock key is a trial unlock key and cannot be used to unlock the licensed version of our Essential Studio for ASP.NET Core installer.

Installation Unlock Error

Reason
You are attempting to use a Trial unlock key to unlock the licensed installer.

Suggested solution
Only a licensed unlock key can unlock a licensed installer. So, to unlock the Licensed installer, use the Licensed unlock key. To generate the licensed unlock key, refer to this article.

License has expired

Error Message: Your license for Syncfusion Essential Studio for ASP.NET Core - EJ2 has been expired since {date}. Please renew your subscription and try again.

Online Installer

Installation License Expired Error

Reason
This error message will appear if your license has expired.

Suggested Solution
You can choose from the options below.

  1. You can renew your subscription here.
  2. You can get a new license here.
  3. You can reach out to our sales team by emailing salessupport@syncfusion.com.
  4. You can also extend the 30-day trial period after your license has expired.

Unable to find a valid license or trial

Error Message: Sorry, we are unable to find a valid license or trial for Essential Studio for ASP . NET Core - EJ2 under your account.

Offline installer

Installation Offline Installer Error

Online installer

Installation Online Installer Error

Reason
The following are possible causes of this error:

  • When your trial period expired.
  • When you don’t have a license or an active trial.
  • You are not the license holder of your license.
  • Your account administrator has not yet assigned you a license.

Suggested solution

  1. You can get a new license here.
  2. Contact your account administrator.
  3. Send an email to clientrelations@syncfusion.com to request a license.
  4. You can reach out to our sales team by emailing salessupport@syncfusion.com.

Unable to install because of another installation

Error Message: Another installation is in progress. You cannot start this installation without completing all other currently active installations. Click cancel to end this installer or retry to attempt after currently active installation completed to install again.

Installation Error Another MSI Running

Reason
You are trying to install when another installation is already running in your machine.

Suggested solution
Open and kill the msiexec process in the task manager and then continue to install Syncfusion. If the problem is still present, restart the computer and try Syncfusion installer.

  1. Open the Windows Task Manager.
  2. Browse the Details tab.
  3. Select the msiexec.exe and click End Task.

Installation Error MSIEXEC Kill

Unable to install due to controlled folder access

Offline:

Error Message: Controlled folder access seems to be enabled in your machine. The provided install or samples location (e.g., Public Documents) is protected by the controlled folder access settings.

Installation Offline Installer Error Controlled Folder Access

Online:

Error Message: Controlled folder access seems to be enabled in your machine. The provided install, samples, or download location (e.g., Public Documents) is protected by the controlled folder access settings.

Installation Online Installer Error Controlled Folder Access

Reason
You have enabled controlled folder access settings on your computer.

Suggested Solution
Select a different location to install or deactivate your machine’s controlled folder access settings, and then try installing.